IKSYR PARIS

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Refund and Returns Policy

We are dedicated to supplying our customers with high-quality products.
While we hope you are always happy with your IKSYR purchase, we understand that there may be occasions when you need to return a product.

Please read the guidelines below if you need to return your product.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
To start a return, you can contact us at support@iksyrparis.com. If your return is accepted, we will send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@iksyrparis.com

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Only items purchased on iksyrparis.com may be accepted for a return.
Please contact customer service with any questions by email
at support@iksyrparis.com
Please Note: Empty containers cannot be accepted for refund.

Exchange Policy
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
•We accept exchanges on items purchased on iksyrparis.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
•To start an exchange, you can contact us at support@iksyrparis.com. If your exchange is accepted, we will send you  instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Please contact customer service with any questions by email
at support@iksyrparis.com
Please Note: Empty containers cannot be accepted for an exchange.

Damaged Products Policy
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days.
Please contact customer service at support@iksyrparis.com and we will respond with the appropriate return and/or exchange instructions.

Cancellation Policy
Cancellation is only possible if the shipment has not been dispatched from our warehouse. Once, the shipment has been dispatched, no cancellation of the order/s can be done.
If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at support@iksyrparis.com